Fajar Permana

7+

Years Exp

Application Support

8+

Municipalities

Government & Bank Partners

3

Triple Roles

Helpdesk • Analyst • Tester

10+

Products

Managed Simultaneously

System Reliability & GovTech

Application Support
Specialist

Application Support Specialist with 7+ years of proven expertise in database management, payment gateway integration, and transactional system analysis across government and banking sectors.

Successfully supported the scalability of payment systems serving 60+ municipalities across Indonesia, managing high-volume transaction data, conducting SIT/UAT testing, and ensuring seamless H2H integration with major banking partners and e-commerce platforms.

Triple-role capability: Operating simultaneously as (1) Helpdesk providing first-response solutions to regional government partners nationwide, (2) System Analyst creating flowcharts, UML diagrams, database schemas, and impact analysis for feature requests, and (3) Software Tester performing end-to-end testing independently through ticketing system documentation.

Experienced in delivering technical training sessions (both offline and online) to regional tax office partners, ensuring smooth system adoption and operational excellence across government institutions.

Beyond technical proficiency, I bring strong capabilities in business analysis, stakeholder management, and comprehensive project delivery, with additional skills in graphic design and digital marketing.

July 2022 - July 2026

Leader Application Support Payment Gateway

PT Mutiara Bintang Abadi (Valuestream International Group)

Bandung, Indonesia

Products Managed

Service PaymentQuery ServiceOnline ReconciliationPayment CounterVA/QRIS PortalMonitoring DashboardWeb P.O.SMobile P.O.SMap G.I.S SystemEsign AppKios K Pajak

🎯 Key Skills

TESTER (SIT/UAT)SYSTEM ANALYSTAPI INTEGRATIONDATABASE MANAGEMENTTECHNICAL DOCUMENTATIONREMOTE SUPPORTTASK MANAGEMENTTROUBLESHOOTINGPAYMENT GATEWAYSLA COMPLIANCE

"Leading technical operations for payment gateway integration and regional tax payment systems."

Manage and verify payment transaction databases using Navicat for MySQL/PostgreSQL to ensure the success of local tax payments.

Prepare payment specification documents using MS Word and Canva, and conduct system analysis with Draw.io diagrams for functional requirement architecture in online payment integration.

Execute SIT, UAT, TO using Postman for API testing, and payment integration (H2H, QRIS, VA) with partner banks and external partners (Tokopedia, Indomaret, Alfamart, POS Indonesia).

Handle coordination of payment issues and perform local tax data reconciliation to ensure the nominal fund transfer from banks to regional treasuries is always consistent.

Provide remote technical support using TeamViewer/AnyDesk for troubleshooting and coordinating with regional government partners, while managing tasks through Trello and Redmine.

June 2019 - July 2022

Technical Support Application

PT Mutiara Bintang Abadi (Valuestream International Group)

Bandung, Indonesia

Products Managed

Sistem Pajak PBBSistem Pajak BPHTBSistem Pajak Daerah

🎯 Key Skills

SYSTEM ANALYSTTRAINERSQL DEVELOPERROOT CAUSE ANALYSISTECHNICAL SUPPORTDOCUMENTATIONFINANCIAL REPORTINGTROUBLESHOOTING

"Focused on application analysis, partner training, and system troubleshooting for regional tax systems."

Provide application training to company partners virtually and face-to-face to ensure functional mastery before the system goes live.

Perform system analysis and prepare conceptual models of functional requirements related to applications and payments as per partner development requests.

Handle regional tax system issues, including root cause analysis, managing partner complaints, and providing sustainable solutions.

Create transaction data queries to compile accurate local government financial reports for audit requirements.

Dec 2018 - Mar 2019

Website Developer

InMotion Digital

Bandung, Indonesia

Products Managed

Hospital Information System

🎯 Key Skills

WEB DEVELOPERTESTER (QA)PHP DEVELOPERDATABASE DESIGNSDLCTECHNICAL DOCUMENTATION

"Developed and implemented custom websites based on client requirements."

Develop websites according to client needs, starting from analysis, testing, and documentation to result presentation to ensure all functionalities are met.

Expertise & Capabilities

Professional Expertise

"Combining leadership, technical analysis, and creative strategy to drive large-scale GovTech solutions."

Leadership & Management

Leading teams, managing stakeholders, and ensuring effective communication.

Team Leadership
Komunikasi & Koordinasi
Stakeholder Relation
Problem Solving
Project Management

System & Analysis

Analyzing business needs, transactional data, and system architecture.

System Analyst
Functional Requirement
Conceptual Modeling
B2G Integration

Quality Assurance (QA)

Executing SIT, UAT, and ensuring transactional system reliability.

SIT / UAT / TO
System Testing
Regression Testing
Audit Reporting

Technical Operations

Expertise in SQL, Linux, and application support ecosystems.

MySQL & SQL Query
Linux & Windows OS
Root Cause Analysis
Helpdesk Support

Creative & Marketing

Visual design, branding strategy, and digital marketing presence.

Adobe Creative Suite
CorelDraw
Branding Strategy
Digital Marketing
Work Showcase

Professional Portfolio

Collection of technical documentation, analysis reports, system designs, and training materials from real-world projects.

Documentation
Maret 2026INTERNAL

BRD Sistem Manajemen Garment

Dokumentasi requirement pembuatan sebuah website pengelolaan bisnis garment

MS Word, Canva
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Academic Journey

Education Background

Formal education and academic achievements that laid the foundation for technical expertise.

Sekolah Tinggi Teknologi Bandung

S1 Teknik Informatika

2019 - 2023 Bandung
GPA: 3.43

SMK Assalaam Bandung

Rekayasa Perangkat Lunak (RPL)

2015 - 2018 Bandung
Professional Verified

Certifications & Achievements

Professional certifications and training programs validating expertise across various domains.

Marketing Fundamentals From Strategic to Impact
Training
V-Academy

Marketing Fundamentals From Strategic to Impact

Pelatihan marketing fundamental mencakup strategi pemasaran, analisis pasar, dan implementasi kampanye digital.

2025ID: 248/Sert/PPSIP/XII/2025
Project Management Associate
Professional
Logical Operations

Project Management Associate

Sertifikasi profesional dalam manajemen proyek, mencakup metodologi planning, execution, dan monitoring.

2023ID: 2023-C-018539
Android Development Associate
Professional
Logical Operations

Android Development Associate

Sertifikasi kompetensi profesional untuk pengembangan aplikasi Android menggunakan standar Logical Operations.

2022ID: 2022-C-012779
Mobile Programming & Web App Training
Training
be:logix Academic Alliance

Mobile Programming & Web App Training

Pelatihan tingkat intermediate untuk pemrograman mobile dan aplikasi web.

2017ID: 027/Ass-PKL/VIII/2017
Wellness Communication Program
Training
makna Indonesia Wellness Center

Wellness Communication Program

Partisipasi dalam workshop program komunikasi kesehatan dan kesejahteraan.

2022ID: Workshop Participant
Implementasi MBKM di Tanah Papua
Academic
Universitas Ottow Geissler Papua

Implementasi MBKM di Tanah Papua

Peserta Seminar Nasional mengenai peningkatan mutu pendidikan melalui Merdeka Belajar Kampus Merdeka.

2023ID: PANDIES-FST/015/III/2023

Showing 1 to 6 of 7 certificates

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Email Address

ffajarp15@gmail.com

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+62 89-618-369-515

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Bandung, Indonesia

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