
7+
Years Exp
Application Support
8+
Municipalities
Government & Bank Partners
3
Triple Roles
Helpdesk • Analyst • Tester
10+
Products
Managed Simultaneously
Application Support
Specialist
Application Support Specialist with 7+ years of proven expertise in database management, payment gateway integration, and transactional system analysis across government and banking sectors.
Successfully supported the scalability of payment systems serving 60+ municipalities across Indonesia, managing high-volume transaction data, conducting SIT/UAT testing, and ensuring seamless H2H integration with major banking partners and e-commerce platforms.
Triple-role capability: Operating simultaneously as (1) Helpdesk providing first-response solutions to regional government partners nationwide, (2) System Analyst creating flowcharts, UML diagrams, database schemas, and impact analysis for feature requests, and (3) Software Tester performing end-to-end testing independently through ticketing system documentation.
Experienced in delivering technical training sessions (both offline and online) to regional tax office partners, ensuring smooth system adoption and operational excellence across government institutions.
Beyond technical proficiency, I bring strong capabilities in business analysis, stakeholder management, and comprehensive project delivery, with additional skills in graphic design and digital marketing.
Leader Application Support Payment Gateway
PT Mutiara Bintang Abadi (Valuestream International Group)
Products Managed
🎯 Key Skills
"Leading technical operations for payment gateway integration and regional tax payment systems."
Manage and verify payment transaction databases using Navicat for MySQL/PostgreSQL to ensure the success of local tax payments.
Prepare payment specification documents using MS Word and Canva, and conduct system analysis with Draw.io diagrams for functional requirement architecture in online payment integration.
Execute SIT, UAT, TO using Postman for API testing, and payment integration (H2H, QRIS, VA) with partner banks and external partners (Tokopedia, Indomaret, Alfamart, POS Indonesia).
Handle coordination of payment issues and perform local tax data reconciliation to ensure the nominal fund transfer from banks to regional treasuries is always consistent.
Provide remote technical support using TeamViewer/AnyDesk for troubleshooting and coordinating with regional government partners, while managing tasks through Trello and Redmine.
Technical Support Application
PT Mutiara Bintang Abadi (Valuestream International Group)
Products Managed
🎯 Key Skills
"Focused on application analysis, partner training, and system troubleshooting for regional tax systems."
Provide application training to company partners virtually and face-to-face to ensure functional mastery before the system goes live.
Perform system analysis and prepare conceptual models of functional requirements related to applications and payments as per partner development requests.
Handle regional tax system issues, including root cause analysis, managing partner complaints, and providing sustainable solutions.
Create transaction data queries to compile accurate local government financial reports for audit requirements.
Website Developer
InMotion Digital
Products Managed
🎯 Key Skills
"Developed and implemented custom websites based on client requirements."
Develop websites according to client needs, starting from analysis, testing, and documentation to result presentation to ensure all functionalities are met.
Professional Expertise
"Combining leadership, technical analysis, and creative strategy to drive large-scale GovTech solutions."
Leadership & Management
Leading teams, managing stakeholders, and ensuring effective communication.
System & Analysis
Analyzing business needs, transactional data, and system architecture.
Quality Assurance (QA)
Executing SIT, UAT, and ensuring transactional system reliability.
Technical Operations
Expertise in SQL, Linux, and application support ecosystems.
Creative & Marketing
Visual design, branding strategy, and digital marketing presence.
Professional Portfolio
Collection of technical documentation, analysis reports, system designs, and training materials from real-world projects.
BRD Sistem Manajemen Garment
Dokumentasi requirement pembuatan sebuah website pengelolaan bisnis garment
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Education Background
Formal education and academic achievements that laid the foundation for technical expertise.
Sekolah Tinggi Teknologi Bandung
S1 Teknik Informatika
SMK Assalaam Bandung
Rekayasa Perangkat Lunak (RPL)
Certifications & Achievements
Professional certifications and training programs validating expertise across various domains.

Marketing Fundamentals From Strategic to Impact
Pelatihan marketing fundamental mencakup strategi pemasaran, analisis pasar, dan implementasi kampanye digital.

Project Management Associate
Sertifikasi profesional dalam manajemen proyek, mencakup metodologi planning, execution, dan monitoring.

Android Development Associate
Sertifikasi kompetensi profesional untuk pengembangan aplikasi Android menggunakan standar Logical Operations.

Mobile Programming & Web App Training
Pelatihan tingkat intermediate untuk pemrograman mobile dan aplikasi web.

Wellness Communication Program
Partisipasi dalam workshop program komunikasi kesehatan dan kesejahteraan.

Implementasi MBKM di Tanah Papua
Peserta Seminar Nasional mengenai peningkatan mutu pendidikan melalui Merdeka Belajar Kampus Merdeka.
Showing 1 to 6 of 7 certificates